Terms & Conditions

1. Should you need to cancel an appointment, please give at least 48hrs notice. Failue to give this, will result in a cancellation fee or 50% of the value of your gift voucher if applicable.

2. Out of consideration for other clients, those who are more than 10 minutes late for an appointment may have to re-schedule

3. In an affort to maintain a peaceful, calm environment for all clients, you are kindly requested to switch off mobile phones during your visit.

4. No children under 16 years are allowed into our Studio

5. We ask that you refrain from smoking, eating or drinking on the premises.

6. The management reserves the right to refuse entrance to anyone whom they deem unsuitable. 

7. First time treatment consultation fees may apply.

PRICING. Prices are correct at time of publication and are subject to change without notice.

POSTAGE AND PACKING We use Royal Mail Standard Delivery, postage and packing £4.50 per order, but orders over £30.00 are delivered FREE.  We ship to the UK only. All prices quoted are presently VAT (Value Added Tax) free. Prices are displayed in (£'s) sterling and are subject to change at any time without notice.

WAYS TO PAY. Our site is SSL encrypted, which means a very secure checkout.  Payment is through PayPal, bank transfer, or cheques made payable to B. Whale. Please do not send cash through the post. The price you pay is the advertised price, at the time your order is recieved.

DELIVERY SCHEDULE. We are a small independant business with no warehousing facilities. Please allow 7-10 days for delivery, although we do endeavour to ship sooner. Sometimes we have to wait for ingredients to arrive, which can delay delivery. However, we will contact you, with an indication of how long before the goods come in and if part of your order is available you will be given the choice of waiting until the whole shipment is ready or receiving two consignments. For bespoke orders, please allow 7-21 days.

GIFT VOUCHERS. These can be used for studio treatments (bring it with you,) or redeemed for any of our lovely products for home use, as long as the voucher has enough credit on it. Our vouchers have no cash alternative. Vouchers are valid for 6 months from date of purchase

RETURNS. We hope you will be delighted with our products, but should you need to return an item to us, please do so within 14 days from day of purchase, with labels intact. We are unable to reimburse any return postage or packing fees. Please allow 2 weeks after we recieve your returned item, for your exchange. This returns policy is offered in addition to your statutory rights, in accordance with the Consumer Rights Act 2015. Please see contact details below.

PRIVACY POLICY. We will never disclose personal information to any third party, (except for the purpose of processing the order and arranging delivery.) All information provided by you will be treated securely and strictly in accordance with the new General Data Protection Regulation.  With your permission, we'll send you newsletters and tell you about special offers and keep you up to date with new products and gifts. However, we respect your privacy and promise not to inundate you with marketing messages. If you do not wish to recieve this information please contact us in writing .

CONTACT Barbara Complementary Health & Beauty Studio, Nautilus House, 17 Erskine Rd.,South Shields, Tyne/Wear NE33 2TQ tel 0191 4567227 [email protected]