Terms & Conditions

  • To secure your appointment a 50% non-refundable booking fee, paid via pre-arranged bank transfer is now required. No booking fee paid, no appointment!
  • Please arrive alone and not too soon, as I do not have a waiting area and you would be asked to wait in your car.
  • Should you need to cancel an appointment, please give at least 48hrs notice. Failue to give this, will result in a cancellation fee or 50% of the value of your gift voucher if applicable.
  • Out of consideration for other clients, those who are more than 10 minutes late for an appointment may have to re-schedule.
  • In an affort to maintain a peaceful, calm environment for all clients, you are kindly requested to switch off your mobile phone during your visit.
  • No children under 16 years old are allowed into the Studio due to my insurance policy rules.  
  • Please refrain from smoking, eating or drinking on the premises.

PRICING. Prices are correct at time of publication and are subject to change without notice.

POSTAGE AND PACKING.  For online orders, Royal Mail Standard Delivery is used with postage and packing £4.50 per order, but orders over £30.00 are delivered FREE.  We ship to the UK only. All prices quoted are presently VAT (Value Added Tax) free. Prices are displayed in (£'s) sterling and are subject to change at any time without notice.

WAYS TO PAY. This site is SSL encrypted, which means a very secure checkout.  Payment is through PayPal, bank transfer, or cheques made payable to B. Whale. Please do not send cash through the post. The price you pay is the advertised price, at the time your order is recieved.

DELIVERY SCHEDULE. This is  a small independant business with no warehousing facilities. Please allow 7-10 days for delivery, although I do endeavour to ship sooner. Sometimes I have to wait for ingredients to arrive, which can delay delivery. However, you will be contacted, with an indication of how long before the goods come in and if part of your order is available you will be given the choice of waiting until the whole shipment is ready or receiving two consignments. 

RETURNS. It is hoped you will be delighted with my products, but should you need to return an item, please do so within 14 days from day of purchase, with labels intact. You will not be reimbursed any return postage or packing fees. Please allow 2 weeks after  recieving your returned item, for your exchange. This returns policy is offered in addition to your statutory rights, in accordance with the Consumer Rights Act 2015. Please see contact details below.

PRIVACY POLICY. Your personal information will never be discolsed to any third party, (except for the purpose of processing the order and arranging delivery.) All information provided by you will be treated securely and strictly in accordance with the General Data Protection Regulation.  With your permission, you will be sent emails telling you about special offers and keeping you up to date with new products, gift ideas and anything else I can think of! However, your privacy is respected and you will not be inundated with marketing messages. If you do not wish to recieve this information please contact me in writing .

CONTACT Barbara Complementary Health & Beauty Studio, Nautilus House, 17 Erskine Rd.,South Shields, Tyne/Wear NE33 2TQ tel 0191 4567227 [email protected]